Irish Remote-First CX Company Otonomi Expands Hiring and Operations in Japan

Enterprise Ireland has announced that Otonomi, a remote-first CX/BPO service provider, is officially accelerating its business expansion in Japan. The company operates with a “people-first, fully remote” model and delivers customer experience services through distributed teams across 23 countries.

Why Japan?

Otonomi’s decision to enter the Japanese market comes in response to rising client demand for Japanese-language support and the high quality of Japan’s workforce. The company also points to Japan’s improving remote-work environment, supported by the 2023 Telework Guidelines and ongoing work-style reform laws, as a strong match for its remote-first model.

Business Strategy in Japan

Otonomi plans to strengthen hiring within Japan and build a fully remote CX team. The initial focus is on enhancing Japanese-language support for existing clients, with plans to scale the team gradually based on demand. By operating without physical offices, the company aims to offer flexible, high-quality, and scalable CX services.

What Accelerated the Expansion

The company’s expansion gained momentum after its leadership visited Ireland House in Tokyo during the “EY Entrepreneur of the Year CEO Retreat.” Discussions with the Ireland Japan Chamber of Commerce further deepened the company’s understanding of the Japanese market.

Looking Ahead

Otonomi aims to position Japan as a key market in Asia, continuing to expand its remote talent pool and strengthen its CX capabilities. Enterprise Ireland will continue supporting the company’s growth in Japan.

Global Gateway Advisors, we are the preferred partner in assisting companies from all over Asia in their expansion into Japan market.
https://www.global-gw.com

Source: アイルランド発のリモート型CX企業オトノミー、日本市場に本格進出 | エンタープライズアイルランド　（アイルランド政府商務庁）のプレスリリース